Privacy Policy
1. Introduction
1.1. At Orihara Pte Ltd (“Orihara”), we take your privacy seriously. We are committed to complying with all data protection and privacy laws as are applicable to us.
1.2. In the course of providing you with our services and/or access to our website, we will be collecting, using, disclosing, storing and/or processing data, including your personal data in accordance with the particulars set out in this Privacy Policy hereunder.
1.3. It is therefore important that you read this Privacy Policy together with any other applicable notices that we may provide to you from time to time when we are collecting, using, disclosing and/or processing personal data about you, so that you are fully aware of how and why we are using your personal data.
1.4. By accessing this website and/or using our services, you agree and give consent without limitation or qualification to the collection, use, disclosure, storage, and/or processing of your personal data for the purposes and in the manners stated hereunder in this Privacy Policy.
1.5. We may update this Privacy Policy from time to time. Any changes we make to this Privacy Policy in the future will be posted on this page and you will be notified of only any material changes, where appropriate and/or permitted under the local law. Your continued use of our services or access to our website or placing of orders shall constitute your acknowledgement and acceptance of the changes we make to this Privacy Policy.
1.6. This Privacy Policy applies in conjunction with other notices, contractual clauses and consent clauses that apply in relation to the collection, storage, use, disclosure and/or processing of your personal data by us and is not intended to override them unless otherwise expressly stated.
2. Collection of Personal Data
2.1. Personal Data means any information, whether recorded in a material form or not, from which the identity of an individual is apparent or can be reasonably and directly ascertained by the entity holding the information, or when put together with other information would directly, indirectly and certainly identify an individual.
2.2. During the course of your use of the website and/or our services, we may collect Personal Data from you, which includes but is not limited to the following:-
(a) Identity Data, such as your name, gender, profile and date of birth;
(b) Contact Data, such as billing address, delivery address, email address and phone numbers;
(c) Transaction Data, such as details about orders and payments to and from you, and other details of products and/or services you have purchased or obtained through our website;
(d) Technical Data, such as internet protocol (IP) addresses, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, international mobile equipment identity, device identifier and other information and technology on the devices you use to access the website or our services;
(e) Profile Data, such your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses; and
(f) Marketing and Communications Data, such as your preferences in receiving marketing from us and our third parties and your communication preferences.
2.3. During the course of your use of the website and/or our services, we may receive personal data from you in the following situations:-
(a) When you create an account with us;
(b) When you apply for any of the services or purchase any products available on our website;
(c) When you use any of the features or functions available on the website or our services;
(d) When you subscribe to our publications or marketing collaterals;
(e) When you enter a competition, promotion or survey;
(f) When you participate in any activity or campaign on the website;
(g) When you log in to your account on the website or otherwise interact with us via an external service or application, such as Facebook or Google; and
(h) When you interact with us offline, including when you interact with our customer service agents, whether outsourced or inhouse or otherwise.
2.4. During the course of your use of the website and/or our services, you expressly consent to the transfer or disclosure of your personal data from third parties to Orihara for the purposes set out in this Privacy Policy or any other terms.
2.5. You must only submit personal data which is accurate and not misleading and you must keep it up to date and inform us of any changes to the personal data you have provided to us. We shall have the right to request for documentation to verify the personal data provided by you as part of our customer verification processes.
2.6. We will only be able to collect your personal data if you voluntarily submit the personal data to us or as otherwise provided for under this Privacy Policy. Unfortunately, if you choose not to submit your personal data to us or subsequently withdraw your consent to our use of your personal data, we may not be able to provide you with our services and/or access to our website.
2.7. You may access and update your personal information submitted to us at ay time.
2.8. If you provide personal data of any third party to us, you represent and warrant that you have obtained the necessary consent, license and permissions from that third party to share and transfer his or her personal data to us, and for us to collect, store, use and disclose that data in accordance with this Privacy Policy.
3. Use and Disclosure of Personal Data
3.1. The personal data we collect from you or via third parties may be used by us and our employees, agents, subcontractors or representatives or shared with or transferred to third parties, including related companies, third party service providers and their service providers and related companies, and each of their respective employees, agents, subcontractors or representatives, for certain purposes which include but are not limited to the following:-
(a) To facilitate your use of our services or access to our website;
(b) To respond to your queries, feedback, claims or disputes, whether directly or through our customer service agents, whether inhouse or outsourced or otherwise;
(c) To process orders you submit through the website;
(d) To deliver the products which you have purchased through our website. We may pass your personal information on to a third party in order to make delivery of the product to you (for example to our courier or supplier);
(e) To update you on the delivery of the products and for customer support purposes;
(f) To compare information and verify with third parties in order to ensure that the information provided by you is accurate;
(g) To ascertain your identity for fraud detection purposes;
(h) To administer your account with us, if any;
(i) To verify and carry out financial transactions in relation to payment you make online through our payment partner, PayNow;
(j) To audit the downloading of data from our website;
(k) To improve the layout or content of the pages on our website and customize them for our users;
(l) To identify visitors on the website;
(m) To carry out research on our users’ demographics and behaviour;
(n) To provide you with information we think you may find useful or which you have requested from us, including information about our products or our suppliers, provided that you have indicated that you have not objected to being contacted for these purposes;
(o) To derive further attributes relating to you based on personal data provided by you (whether to us or third parties), in order to provide you with more targeted and/or relevant information;
(p) To send you marketing or promotional materials about our products and services from time to time (unless you choose to opt-out from receiving these materials); and
(q) We may also conduct automated decision-making processes in accordance with any of these purposes.
3.2. For the avoidance of any doubt, you hereby acknowledge and consent to Orihara sharing anonymized information such as but not limited to in the following circumstances:
(a) Aggregated information. We may conduct joint data analytics projects with selected third-party providers using anonymised information to predict user interests and provide users with more targeted and/or relevant information based on aggregated information about that user’s activities outside the website; and
(b) Behavioral-based advertising. We may collaborate with selected third parties using anonymized information to derive certain models that would facilitate more accurate advertising to selected users.
3.3. You may unsubscribe from receiving marketing information from us at any time by notifying us of the same. We may use your contact information to send newsletters from us and from our related companies.
3.4. In exceptional circumstances, we may be required to disclose personal information, such as when there are ground to believe that the disclosure is necessary to prevent a threat to life or health, or for law enforcement purposes, or for fulfilment of legal and regulatory requirements and requests. We may share and permit the sharing of your personal data with third parties and our affiliates for any of the abovementioned purposes, including but not limited to, facilitating your use of our services, completing a transaction with you, managing your account and our relationship with you, marketing and fulfilling any legal or regulatory requirements and requests as deemed necessary by us. In sharing your personal data with these third parties, we endeavour to ensure that the third parties and our affiliates keep your personal data secure from unauthorised access, collection, use, disclosure, processing or similar risks and retain your personal data only for as long as they need your personal data to achieve the abovementioned purposes.
3.5. We may disclose or permit the disclosure of your personal data outside of Singapore for any of the purposes set out in this Privacy Policy.
4. Use of Cookies, Web Beacons and Collection of Computer Data
4.1. A cookie is a small piece of information that is placed on your computer when you visit certain websites which makes it possible to identify repeated visitors for the duration of their visit to our web pages. They will save you from having to enter data several times, facilitate the transmission of specific contents, and generally enhance your user experience and the user friendliness of a website.
4.2. Web beacons are small graphic images that may be included on our services or website that allow us to count users who have viewed any specific page so that we can better understand your preferences and interests.
4.3. Orihara may use cookies and web beacons on its website for the following purposes:
(a) Enabling certain features and functions on our website, for instance, remembering your username and password, favourites, watchlists, browsing and other service preferences;
(b) Building up a profile of how you and other users use the website;
(c) Improving the efficiency of our website;
(d) Administering services to you and to advertisers; and
(e) Establishing usage statistics.
4.4. Most internet browsers provide you the option of turning off the processing of cookies (please see the “help” section of your browser), but this may result in the loss of functionality, restrict your use of the website and/or delay or affect the way in which it operates.
4.5. Advertisements on our website may be provided by third party advertisers and their agencies. These may generate cookies to track how many people have seen a particular advertisement (or use the services of third parties to do this), and to track how many people have seen it more than once. Orihara does not control these third parties and their cookie policies, and if you have questions about their cookie policies, please contact Orihara and we will try our best to assist by providing you information about these third party advertising agencies.
4.6. When you visit the website or access our services through your computer, mobile device or any other device with internet connectivity, our servers will automatically record data that your browser sends. This data may include:
(a) Your computer or device’s IP address;
(b) Browser type;
(c) Webpage you were visiting before you came to our website;
(d) The pages in our website you visit; and
(e) The time spent on those pages, items and data searched for on the website, access times and dates and other statistics.
4.7. This data is collected for analysis and evaluation in order to help us improve our website and the services and products we provide.
4.8. Orihara is not responsible for the privacy policy, content or security of any third party websites linked to our website.
5. Withdrawal of Consent to Continued Use, Disclosure and/or Processing of Personal Data
5.1. You may communicate to us the withdrawal of your consent to the continued use, disclosure and/or processing of your personal data for any of the purposes and in the manner as stated above at any time.
5.2. Please note that if you communicate your withdrawal of your consent to our use, disclosure and/or processing of your personal data for the purposes and in the manner as set out above, we may not be in a position to continue to provide our services to you or provide you with any further access to the website, and we will not be liable in the event that we do not continue to provide our services or any other contracts with you, whether express, implied, collateral or otherwise. Our legal rights and remedies are expressly reserved in such an event.
6. Updating your Personal Data
6.1. It is important that you furnish us with accurate and complete personal data, so that you will continue to experience an uninhibited access and use of the website and our services. You are responsible for informing us of any changes to your personal data, or in the event you believe that the personal data we have about you is inaccurate, incomplete, misleading or out of date.
6.2. You may update your personal data at any time by accessing your account on our website.
6.3. We may take steps to share the updates to your personal data with third parties and our affiliates with whom we have shared your personal data if your personal data is still necessary for the above-stated purposes.
7. Security of your Personal Data
7.1. To safeguard your personal data from unauthorized access, collection, use, disclosure, processing, copying, modification, disposal, loss, misuse, or similar risks, we have introduced appropriate administrative, physical and technical measures, such as restricting access to personal data to individuals on a need-to-know basis; and maintaining technology products to prevent unauthorized computer access.
7.2. If you believe that your privacy has been breached by Orihara or any other third party, please contact us immediately.
7.3. Your password is the key to your account. Please use unique numbers, letters and special characters, and do not share your password to anyone. If you do share your password with others, you will be responsible for all actions taken in the name of your account and the consequences. If you lose control of your password, you may lose substantial control over your personal data and other data submitted to Orihara. You could also be subject to legally binding actions taken on your behalf. Therefore, if your password has been compromised for any reason or if you have grounds to believe that your password has been compromised, you should immediately contact us and change your password. You are reminded to log out of your account and close the browser when have finished accessing our website on a shared computer.
8. Retention of Personal data
8.1. We will only retain your personal data for as long as we are either required by law or as is relevant for the purposes for which it was collected.
8.2. We will cease to retain your personal data, or remove the means by which the data can be associated with you, as soon as it is reasonable to assume that such retention no longer serves the purposes for which the personal data was collected, and is no longer necessary for any legal or business purpose.
9. Age Restriction
9.1. Orihara does not sell products for purchase by any person under the age of 18 years old (“Minors”) nor does it intend to provide any of our services or the use of our website to such Minors. We do not knowingly collect any personal data relating to Minors.
9.2. You hereby confirm and warrant that you are of legal age and have the legal capacity to buy and consume alcohol, enter into and form contracts under any applicable law.
9.3. We will not be responsible for any unauthorized use of our services on the website by you or any users who act on your behalf or any unauthorized users. It is your responsibility to make your own informed decisions about the use of the services on the website and take necessary steps to prevent any misuse of our services on the website.
10. Third Party Sites
10.1. The website may contain links to other websites operated by other parties, such as our business affiliates, merchants or payment gateways. We are not responsible for the privacy practices of these other parties. You are advised to check on the applicable privacy policies of these websites to determine how they will handle any information they collect from you.
11. Questions
11.1. If you have any questions on personal data protection or data privacy, or if you have any feedback, concerns, suggestions or complaints in relation to personal data, please feel free to contact us at info@oriharasg.com.